Terms and Conditions

For Retail Customers:

Refunds will only be offered before the order has shipped. Once it is shipped, pools may NOT be returned for a refund. Due to the nature of the intended use of the pools, all sales are final.

We use the most affordable and convenient carriers when shipping our pools, most often Purolator or UPS, and sometimes Canada Post for remote areas. We do not ship to P.O. boxes.

Please note that the intended use for these pools is for use by a single owner. They are not meant to be rented, sold, or lent out after being used.

These pools should only be used under the care of a licensed midwife or physician, and/or at your own risk.

Manufacturer’s warranty: we will replace any pool unused pool within 15 days of receipt of purchase if it arrives in any way damaged or unusable. Please test your pool upon receipt to ensure it is in top condition. Replacement pools are sent via original shipping method.

It is advised to have a repair patch or duct tape on hand when using the pool, to quickly patch any air leaks or punctures that sometimes occur. To reduce the chances of air or pressure leaks, do not over-inflate.

By accepting these terms, the purchaser agrees to assume all risk and full responsibility for the use of Passages Pools, and waives any claims of personal injury, death, or damage to personal property associated with the use of Passages Pools.  After this 15-day period is over, exchanges will not be offered. All sales are final. All clients purchase these pools at their own risk, and will not hold Passages Pools, Passages Midwifery, Earth Mom and Baby, or any of its representatives responsible for any damages to persons or property that results from proper or improper use of the pools.

For Wholesale Customers:

Refunds will only be offered before the order has shipped. Once it is shipped, pools may NOT be returned for a refund. Due to the nature of the intended use of the pools, all sales are final.

Replacement Policy:

Replacements are available only if a defect is found within 15 days of purchase by the intended customer.

To report a defect, clients must take a photo of the pool showing the defect as clearly as possible and send it to us at water@passagesmidwifery.com.

Responsibility for Replacement:

It is your responsibility to replace the pool for your customer.

Once we confirm the defect, we will refund you for the cost of the pool, plus its portion of the shipping costs to you.

Pool Adjustment and Testing:

Instruct your customers to let the pool adjust to room temperature for at least 24 hours before inflating.

Encourage customers to test their pools as soon as possible to ensure they have a perfect pool before their birth.

Limitation of Liability:

By completing your purchase, you agree to indemnify and hold Passages Pools harmless from any claims, damages, or expenses arising out of or related to the use of the pool, whether used properly or improperly.

Passages Pools shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of the pool.

Agreement: By completing your purchase, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.