Terms and Conditions

Refunds will only be offered before the order has shipped. Once it is shipped, pools may NOT be returned for a refund. Due to the nature of the intended use of the pools, all sales are final.

We use the most affordable and convenient carriers when shipping our pools, most often Purolator or UPS, and sometimes Canada Post for remote areas. We do not ship to P.O. boxes. 

Please note that the intended use for these pools is for use by a single owner. They are not meant to be rented, sold, or lent out after being used.

These pools should only be used under the care of a licensed midwife or physician, and/or at your own risk.

Manufacturer’s warranty: we will replace any pool unused pool within 15 days of receipt of purchase if it arrives in any way damaged or unusable. Please test your pool upon receipt to ensure it is in top condition. Replacement pools are sent via original shipping method.

It is advised to have a repair patch or duct tape on hand when using the pool, to quickly patch any air leaks or punctures that sometimes occur. To reduce the chances of air or pressure leaks, do not over-inflate.

By accepting these terms, the purchaser agrees to assume all risk and full responsibility for the use of Passages Pools, and waives any claims of personal injury, death, or damage to personal property associated with the use of Passages Pools.  After this 15-day period is over, exchanges will not be offered. All sales are final. All clients purchase these pools at their own risk, and will not hold Passages Pools, Passages Midwifery, Earth Mom and Baby, or any of its representatives responsible for any damages to persons or property that results from proper or improper use of the pools.